This Privacy Policy explains how Cosmetic Companion LLC collects, uses, stores, and protects personal information when you visit our website, participate in the Lavien Scent tester program, submit a form, place an order, or contact us.
Lavien Scent is a cosmetics and fragrance brand offering fragrance tester sets and related customer services. We only collect information that is reasonably necessary to operate the website, process orders, arrange delivery, provide customer support, improve our services, and comply with applicable legal obligations.
1. Information We Collect
We may collect the following types of personal information when you use our website or tester program:
- Name and surname
- Phone number
- Email address, if provided
- Delivery address and city
- Order details and selected tester set
- Fragrance preferences submitted through our survey or form
- Payment or delivery method preference
- Customer support messages and feedback
- Technical information such as IP address, browser type, device type, approximate location, pages visited, and website usage data
2. How We Use Your Information
We use personal information for the following purposes:
- To process tester program requests and customer orders
- To confirm product availability and order details
- To arrange shipping, delivery, or cash-on-delivery processing where available
- To contact customers about their orders, delivery status, or support requests
- To personalize fragrance recommendations or tester set selection based on submitted preferences
- To collect customer feedback and improve our products, website, and services
- To prevent fraud, abuse, unauthorized activity, and security incidents
- To comply with legal, tax, accounting, consumer protection, or regulatory obligations
- To measure website performance and improve user experience
- To send promotional messages only where permitted by law or where the user has provided the required consent
3. Order, Delivery and Payment Processing
When you submit an order or reservation request, we use the information provided to process your request, confirm the order, and arrange delivery. In some cases, we may share necessary order and delivery details with courier companies, fulfillment partners, payment providers, customer support tools, or other service providers involved in completing the order.
We do not sell customers’ personal information. We only share information with third parties where it is needed to provide our services, operate the website, comply with the law, or protect our legitimate business interests.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, advertising tags, or similar technologies to keep the website functional, understand how visitors use the site, measure advertising performance, improve user experience, and protect against abuse.
You can manage or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
5. Analytics and Advertising
We may use analytics and advertising tools to understand website traffic, measure campaign performance, and improve our marketing. These tools may process technical data such as device information, browser information, page views, clicks, approximate location, and referral source.
Advertising and analytics partners may use cookies or similar technologies according to their own privacy policies. Where required by law, we will request consent before using non-essential cookies or marketing tools.
6. Legal Basis for Processing
Depending on the type of data and the purpose of processing, we may process personal information based on:
- Your consent
- The need to perform a contract or process your order request
- Our legitimate interest in operating and improving our business
- Compliance with legal obligations
- The need to protect the rights, safety, and security of customers, our website, and our business
7. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, delivery, customer support, fraud prevention, legal compliance, accounting, and dispute resolution.
When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.
8. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. For this reason, we cannot guarantee absolute security, but we work to keep customer information protected using appropriate safeguards.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Request information about how your data is processed and shared
- Submit a complaint to the relevant data protection authority, where applicable
To exercise your rights, please contact us using the contact details below. We may need to verify your identity before responding to certain requests.
10. Marketing Communications
If you choose to receive promotional messages, we may contact you about Lavien Scent products, tester program updates, special offers, or customer feedback requests. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.
Transactional messages related to orders, delivery, payment, or customer support may still be sent where necessary to provide the service.
11. International Processing
Some service providers used to operate the website, process orders, provide analytics, host data, or support customer communication may be located in different countries. Where personal information is transferred or processed internationally, we take reasonable steps to ensure appropriate protection in accordance with applicable law.
12. Children’s Privacy
Our website and tester program are intended for customers who are legally able to place orders and provide personal information under applicable law. We do not knowingly collect personal information from children without appropriate consent.
13. Third-Party Links
Our website may contain links to third-party websites, payment pages, courier services, or external platforms. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting personal information to them.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or business operations. The updated version will be published on this page.
15. Contact
If you have any questions about this Privacy Policy or how your personal information is processed, you can contact us:
Email: info@lavienscent.com
Phone: +90 456 345 34 43
Address: 2220 E Branham Ln, Phoenix, AZ, Maricopa, 85042 - 6934, US
Last updated: June 20, 2026